ADRP Virtual MasterClass: 

The Manager Magnet: Influence and Execution in the Most Complex Leadership Seat

In today’s competitive market, businesses that prioritize both employee and customer experience gain a significant edge. A motivated and engaged workforce leads to improved customer interactions, higher satisfaction, and long-term brand loyalty. The customer experience starts with the employee experience.  

Join us for this insightful masterclass as we explore:

• The connection between employee engagement and customer satisfaction
• Strategies for creating a positive workplace culture
• How technology and data improve experiences for employees and customers
• Real-world examples of companies excelling in both areas

Whether you’re in Collections, Recruitment, Marketing, a CX Professional, or Business Executive, this session will equip you with actionable insights to enhance both employee and customer journeys.

No refunds will be offered for the 2026 ADRP Virtual MasterClass. Registrant substitutions are accepted.

ADRP 2026 International Showcase

Extreme Weather and Disruption: Building a Climate-Resilient Donor Program

This complementary session will provide lessons in resilience from blood centers around the world.  Hear how extreme heat, floods, storms, wildfires, severe winter weather, transportation challenges, or other climate-related events affected donor recruitment or collection operations and how responses were evaluated.

While these challenges vary by region, the lessons can be shared. Hearing how other blood centers prepared, adapted, and recovered can help all of us strengthen our preparedness and respond more effectively when disruption occurs.