ADRP Virtual MasterClass: 

The Manager Magnet: Influence and Execution in the Most Complex Leadership Seat

In today’s competitive market, businesses that prioritize both employee and customer experience gain a significant edge. A motivated and engaged workforce leads to improved customer interactions, higher satisfaction, and long-term brand loyalty. The customer experience starts with the employee experience.  

Join us for this insightful masterclass as we explore:

• The connection between employee engagement and customer satisfaction
• Strategies for creating a positive workplace culture
• How technology and data improve experiences for employees and customers
• Real-world examples of companies excelling in both areas

Whether you’re in Collections, Recruitment, Marketing, a CX Professional, or Business Executive, this session will equip you with actionable insights to enhance both employee and customer journeys.

No refunds will be offered for the 2026 ADRP Virtual MasterClass. Registrant substitutions are accepted.